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FAQ

My video has not arrived. Has it shipped? When will I get it?
How do I suggest a new video?
I ordered a video, but never got email confirmation?
How do I become a Piusmedia DVD Club member?
How long does it take for me to receive my selections?
I have lost the sleeve for the DVD...Now What?
How do I cancel my membership account?
How often is my account charged?
Is my billing information safe?
I need to change my credit card number. How do I make this change?
What can I do to support Piusmedia?
What is a Rental Queue?
I lost the postage-paid envelope, what should I do?

My video has not arrived. Has it shipped? When will I get it?

You can track when your order has been shipped by checking your "Rental Queue". You can see when a movie has been shipped, the estimated arrival date, and other movies in your Rental Queue to be shipped when a DVD is returned.

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How do I suggest a new video?

We are always looking to add to our inventory of quality entertainment. If you would like to suggest a DVD, please send an e-mail to DVDsuggestions[at]piusmedia.com. In your e-mail, please include the title, lead actors, director, and the year the movie was made.

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I ordered a video, but never got email confirmation?

Piusmedia sends e-mail confirmations with every order as well as the return of DVDs. First, verify that your correct e-mail address is registered by going to the "My Account Information" page. Next, please make sure that any spam filters you may have on your computer allow e-mail from Piusmedia.com.

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How do I become a Piusmedia DVD Club member?

It's easy! Simply follow our step by step membership registration and you are ready to rent!! You will need to provide your current mailing address and a valid credit card number.

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How long does it take for me to receive my selections?

Piusmedia ships daily when the Post Office is open. The mail delivery time varies from 2-5 days depending upon your location. Piusmedia is located in Jacksonville, Florida.

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I have lost the sleeve for the DVD...Now What?

No problem... just return the DVD in the mailer provided and include your name. This way, we will be able to easily process your return and send you your next selection.

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How do I cancel my membership account?

While we are sad that you need to cancel your membership, Piusmedia makes it easy for you. Simply go to your "My Account Information" page. In the "My Account" section, select "Cancel my membership" and follow the steps.

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How often is my account charged?

Member's credit card will be billed monthly on the date that you signed up. A sales tax of 6% will be applied for members living in Florida (a sur tax is added where applicable). No tax will be applied for members who reside outside the state of Florida.

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Is my billing information safe?

We do not store your credit card information on our server. They are stored with Authorize.net (Cybersource). During the checkout process you will be directed to Authorize.net to enter your credit card data.

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I need to change my credit card number. How do I make this change?

Since we do not store your credit card number, we can not systematically change your credit card number. Please contact us at info[at]piusmedia.com and let us know you need to update your card. We will respond with instructions.

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What can I do to support Piusmedia?

As a member of Piusmedia you are greatly helping us provide quality, Catholic entertainment to the marketplace. You can also support Piusmedia by visiting our affiliates. If you decide to buy something through the web, please click on one of our affiliate banners. We will receive a percentage of your purchase. Those funds will help us find and provide Catholic movies. Here is a list of our affiliates:

 

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What is a Rental Queue?

A Rental Queue is your list of titles you want to watch. You can prioritize this list. The titles will be shipped to you based upon availability and priority.

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I lost the postage-paid envelope, what should I do?

If you have misplaced the postage-paid envelope, please mail the DVD to

PiusMedia.com
P.O. Box 23887
Jacksonville, FL 32241

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A Work Which Is Still Unknown
The sweet story of the founder of The Little Sisters of the ..
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